1. Introduction
Welcome to Xaptiq. We are committed to protecting your privacy and being transparent about how we collect, use, and store your information. This policy explains our practices in simple, clear language.
2. Information We Collect
When you sign up:
- Full name
- Email address
- Password (securely hashed, never stored in plain text)
When you use our platform:
- Test responses and scores
- Self-assessment ratings for subjects and topics
- Study time and progress data
- Package purchases and exam attempts
Before you sign up (anonymous):
- Temporary session ID (no personal information)
- Assessment responses (not linked to identity)
- Usage patterns (which features you explored)
- Browser and device information (for compatibility)
3. How We Use Your Information
We use your data to:
- Provide personalized learning recommendations based on your performance
- Track your progress and generate insights to help you improve
- Suggest relevant study packages and exam papers
- Send you important updates about your account (you can opt out)
- Improve our platform and develop new features
- Analyze aggregate trends (never sell your data to third parties)
4. Anonymous Users
You can explore our platform and take assessments without creating an account:
- We generate a temporary session ID stored in your browser
- Your assessment responses are saved temporarily (no personal information required)
- If you don't sign up within 30 days, this data is automatically deleted
- If you sign up, we link this data to your account so you don't lose your progress
- You can clear this data anytime by clearing your browser's local storage
5. Data Security
We take security seriously and implement industry-standard practices:
- All data transmitted over encrypted HTTPS connections
- Passwords are hashed using bcrypt (never stored in plain text)
- Row-level security ensures you can only access your own data
- Regular security audits and updates
- Restricted access to your data (only authorized personnel for support)
6. Your Rights
You have the following rights regarding your data:
- Access: View all your data anytime through your dashboard
- Correction: Update or correct your information at any time
- Deletion: Request deletion of your account and all associated data
- Export: Request a copy of your data (contact support)
- Opt-out: Unsubscribe from non-essential emails
To exercise these rights, contact us at [email protected]
7. Data Retention
- Anonymous data: Automatically deleted after 30 days if not linked to an account
- Your account data: Kept as long as your account is active
- After account deletion: All data permanently deleted within 90 days
- Analytics data: Anonymized aggregate data may be retained for platform improvement
8. Cookies & Local Storage
We use minimal tracking technologies:
- Session cookies: For keeping you logged in securely
- Local storage: For saving assessment progress and preferences
- Analytics: Anonymous usage data to understand how you use the platform
We do not use tracking cookies for advertising or sell your data to third parties.
9. Third-Party Services
We use the following trusted services:
- Supabase: For secure authentication and database hosting
- Cloudflare: For content delivery and DDoS protection
These services have their own privacy policies and are compliant with international standards.
10. Legal Compliance
We comply with India's Digital Personal Data Protection Act (DPDPA) 2023 and follow international best practices for data protection and privacy. We are committed to handling your data responsibly and transparently.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or a notice on the platform. Continued use of the platform after changes means you accept the updated policy.
12. Contact Us
Questions, concerns, or requests about your privacy?